#4 – Help Your Customers Sell to Their Customers
Customers once referred businesses when they were satisfied, but this does not happen as frequently today. This hallmark metric of customer satisfaction is a sign that the business world has changed. Customers rely more on Google searches than word-of-mouth when looking for services and products. Quick research provides information on every industry and highlights the most trusted companies.
The shift to Internet reviews means you need to actively work for customer referrals. Provide your customers with shareable information that can be passed on to friends and coworkers. Short PDF fact sheets or creative reference brochures are a great way to make sure your customers can easily share your company message and increase sales leads.
Tommy’s role as a Sandler Associate is helping his clients break through the fears and challenges that are holding them back and help them move toward what they really want utilizing the Sandler Selling System.
Additionally, Tommy also helps clients’ presentation skills through our “Presenting Yourself with Impact” program along with individual coaching. Click here to talk with Tommy.